Shipping & Returns
Shipping Policy
At Tech Prime, we are committed to providing a smooth and reliable shopping experience.
Orders are typically processed within 1–3 business days after payment confirmation. Once your order has been shipped, you will receive a tracking number via email to monitor your shipment.
Estimated delivery time is typically 7–15 business days. Delivery times may vary depending on your location, customs procedures, carrier operations, weather conditions, holidays, and other unforeseen circumstances.
While we strive to ensure timely delivery, shipping times are estimates and cannot be guaranteed. In the event of a shipping delay, our support team will do its best to assist you and provide updates regarding your order.
Customers are responsible for providing accurate shipping information at checkout. Incorrect or incomplete shipping details may result in delays or delivery issues.
If a package is lost in transit or experiences a significant delivery issue, please contact our support team. We will work with the shipping carrier to investigate the situation and help determine an appropriate resolution.
If you have any questions regarding your order or shipment, please contact our support team, and we will be happy to assist you.
Return & Exchange Policy
At Tech Prime, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may contact us within 30 days of delivery to request a return, exchange, or refund.
To be eligible for a return or exchange, items must be unused, in their original condition, and in the original packaging. Requests are subject to review and approval by our support team.
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery and provide clear photos of the issue. Once reviewed, we will work with you to provide an appropriate solution, which may include a replacement, exchange, store credit, or refund.
If you wish to return an item because you no longer want it or it does not meet your personal preferences, the item must be unused and in its original condition. Return shipping costs in such cases are the responsibility of the customer.
Please do not return any item without contacting us first, as unauthorized returns may not be accepted.
Personalized products and certain hygiene-related items are not eligible for return, exchange, or refund. Approved refunds will be issued to the original payment method.